FAQ's
Why choose Scentchips®?
Why choose Scentchips®?
Scentchips® are the original fragrance melt — handcrafted using only the finest ingredients in the USA for over 45 years. Each chip is made from a clean-burning blend of paraffin and soy wax, highly concentrated fragrance oils, and non-toxic vegetable-based dyes, making them as safe and eco-conscious as they are beautifully scented.
From the moment they begin to melt, Scentchips® release a rich, room-filling aroma that transforms your space whether you’re looking to feel calm, cozy, uplifted, or refreshed. Just melt around 12 chips at a time in your warmer and you’ll enjoy 15 to 20 hours of pure fragrance bliss.
How long does the fragrance last?
How long does the fragrance last?
With Scentchips®, the fragrance doesn’t just last — it lingers, it transforms, it stays with you. Each sample pack releases up to 20 hours of luxurious scent, which can fill your space with fragrance that feels like a soft hug, a clean breeze, or a warm embrace. A 56gm box chips gives you 60–80 hours of beautiful scent, more than most candles, without the soot, flame, or waste and a fraction of the cost of a high class candle
Because of our highly concentrated fragrance-to-wax ratio, each chip slowly melts into a powerful, room-filling experience. And since you’re not burning; but melting the scent, it’s released gently and evenly, creating a calming, lasting aroma from morning to night.
Whether you’re winding down, lifting your mood, or creating a moment of stillness — Scentchips® melt slowly, scent deeply, and last beautifully; We have blends for every personality type.
How many Chips should I use?
How many Chips should I use?
We recommend dropping about 12 chips into your warmer dish at a time. This provides the perfect fragrance throw for an average-sized room.
How do I change scents?
How do I change scents?
It's easy! Once your current wax has lost its scent, just remove it using our freezer method (see below), and drop in a fresh batch of chips. You can even mix different Scentchips® together to create your own custom blend
How do I remove used wax? (The Freezer Method)
How do I remove used wax? (The Freezer Method)
This is our favourite trick: Let the wax cool and harden in the warmer dish. Place the removable dish in the freezer for 15 minutes. The wax will contract and pop out in one clean piece. Easy cleanup. Easy scent changes.
Are they Safer than Candles?
Are they Safer than Candles?
Absolutely. Because there is no open flame, there is no fire hazard. Scentchips® offer peace of mind, making them ideal for homes with children and pets.
Do Scentchips® produce soot or smoke?
Do Scentchips® produce soot or smoke?
Nope! Because our wax melts gently, rather than burns, there is absolutely zero soot. Say goodbye to black marks on your walls, ceilings and curtains.
How does shipping work for NZ and Australia?
How does shipping work for NZ and Australia?
We offer free shipping in New Zealand on orders over $100 (excluding rural addresses). Orders are usually shipped in 1 - 3 business days. Delivery times vary depending on your location. And yes, we absolutely ship to Australia.
Are they good for Gifting?
Are they good for Gifting?
Scentchips® make incredible gifts. A beautiful warmer paired with a few boxes of our bestselling melts is the ultimate housewarming, birthday or holiday present. It's an experience they'll use every day.


